Network Support Plan, Knowledge Base, 3-GIS Training

Network support plan

Our customer success team is dedicated to ensuring our customers are fully supported and satisfied by providing the highest level of support from implementation to daily-use of our solutions. To enable our customers to quickly take advantage of the full power of 3-GIS, we have developed a network support plan, a three-step implementation process, a comprehensive training program, an experienced team of solution engineers, and a thorough knowledge base.

Training

To help users take full advantage of 3-GIS in their unique operations, we offer self-paced online 3-GIS training courses as well as training tailored to your project needs.

In addition to the comprehensive suite of 3-GIS training courses free to current users, our Online 3-GIS Training Portal includes the 3-GIS Telecommunity, an online community where 3-GIS users can share ideas, discuss workflows, and find answers to common questions.

Custom training options include classroom instruction that can be hosted on a video call, in an Instructor-led Training (ILT) session, at a 3-GIS facility, or on-site at your organization.

Technical support

Our customer support team keeps our customers up-to-date with software updates and new releases. Our solution engineers are eager to resolve any questions or issues you may encounter. Customers can select options:

Online support

Customers utilizing our online ticketing system can create a ticket detailing any questions or issues they are facing and will receive a detailed response that can include photos, videos, and step-by-step instructions.

Live support

We have live support available from 7:00am - 7:00pm CT ready to assist with any problems or obstacles. Customers have a staff advocate who ensures each of their specific concerns are addressed in a timely manner.

Self-service knowledge base

Customers who desire a self-service solution have around the clock access to our extensive online knowledge base.